Terms and Conditions

The information contained on this site is provided for information only. While the information contained on the site has been compiled in good faith, no representation is made as to its completeness or accuracy. Stor-Age makes no commitment and disclaims any duty, to update, or to correct, or to provide notice, as to any error or omission in any report or other information contained on the site. Stor-Age reserves the right to add, modify or delete information on this site at any time and under any circumstances.

All information and content on the site are subject to applicable statutes and regulations, and are furnished 'as is', without warranty of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Stor-Age shall not be liable (whether in negligence or otherwise) to any person for any error, omission or incompleteness in the information, or reliance on the information, on the site, nor shall Stor-Age be under any obligation to advise any person of any error therein. In no event shall Stor-Age be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, or loss of information) arising out of the use of or inability to use the site or the information thereon, even if Stor-Age has been advised of the possibility of such damages. Because some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

Please note that there is no guarantee that any e-mail sent to Stor-Age will be received by Stor-Age, or that the contents of the email will remain confidential during internet transmission.

Special Offer/Competition Terms and Conditions

This competition/special offer is subject to availability
Stor-Age Self Storage Property REIT Ltd holds the right to end the competition/special/offer without notice
Competition/special/offer has no cash value and may not be redeemed for cash
This special offer may not be used on any existing units, and is only valid for any new units
This special offer is only available at selected stores
Full payment of deposit is required in order to claim/win the competition/special/offer
This competition/special/offer may not be combined with any other competition/special/offer or discount
This competition/special/offer may only be used once and may not be used in conjunction with or consecutively with any competition/special/offer or discount
Competition/special/offer subject to completion of details as required by Stor-Age Self Storage Property REIT Ltd
This competition/special/offer can only be claimed/used for new units/customers
The competition/special/offer is not available to staff or their subsidiaries or sponsors
All entrants to the competition/special/offer must have completed the actions required for the specific competition/special/offer as detailed on the platform/s where the competition/special/offer is published
The decision made to offer/claim/win the competition/special/offer is made by Stor-Age Self Storage Property REIT, is final and no correspondence will be entered into
All prizes/offers/winnings must be claimed within 5 working days from date of announcement on any platform that Stor-Age Self Storage Property REIT publishes. Failure to make this claim before this time has expired forfeits the prizes/offers/winnings
Unless otherwise specified no transport is included in the prizes/offers/winnings or competition/special/offer
Van hire not available in all regions and is subject to availability

Paygate Terms and Conditions

Detailed description of goods and/or services: Stor-Age is a business in the self storage industry that provides self storage.
Delivery policy: Stor-Age Property REIT Ltd does not currently offer delivery of goods on any packaging purchases.
Return and Refunds policy: The provision of goods and services by Stor-Age Property REIT Ltd is subject to availability. In cases of unavailability, Stor-Age Property REIT Ltd will refund the client in full within 30 days. Should an order be cancelled once placed, there will be no cancellation fee. With regards to damaged goods being returned, it is at the discretion of the Stor-Age manager whether or not to accept them.
Customer Privacy policy: Stor-Age Property REIT Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
Payment options accepted: Payment may be made via Visa and MasterCard.
Card acquiring and security: Card transactions will be acquired for Stor-Age Property REIT Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details: Customer details will be stored by Stor-Age Property REIT Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency: The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Responsibility: Stor-Age Property REIT Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile: This website is governed by the laws of South Africa and Stor-Age Property REIT Ltd chooses 216 Main Road, Claremont, Western Cape, 7708, South Africa as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation: Stor-Age Property REIT Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information: This website is run by Stor-Age Property REIT Ltd based in South Africa trading as Stor-Age Self Storage and with registration number 2015/168454/06.
Stor-Age Property REIT Ltd contact details: Company Physical Address: 216 Main Road, Claremont, Western Cape, 7708, South Africa. Email: marketing@stor-age.co.za Telephone: 021 671 3233.

Packaging Return Terms and Conditions

Items need to be returned to the store at which they were purchased within seven (7) days.
Items need to be returned unopened and in a resalable condition.
Invoices for packaging items need to be presented.
Refunds can take up to 14 days to be processed.
Refunds will not be provided in cash
Items excluded from the packaging returns policy includes: Tape dispensers, permanent markers, box knives, and rope