Making your storage experience safer and more convenient is our job and we love it. Here are a few things that you need to know to make your time with us more satisfying.
Payments & late fees
Payments are due on the first of the month and for your convenience we arrange for the monthly rental to automatically be paid directly from your account or credit card. The benefit of this is that it means you won't need to remember the payment date or amount, there is no need to drive to the store to make payment and it saves you time.
If we have not received payment from you we will send you a reminder sms as well as give you a call. If we have not received notification from you to arrange payment then you will be handed to our attorneys at month end.
Please remember that a late fee is charged on the 10th of each month.
Need access to that unit immediately but you have not yet paid? No problem, give our managers a call and arrange to pay via EFT or with cash or card on site. Remember that your unit will be overlocked by Stor-Age staff if we do not receive payment on the first and only payment in full will ensure that the Stor-Age lock is removed. Please remember our office hours are:
Mon - Fri
08h00 - 18h00
Sat & Public holidays
09h00 - 12h00
Entry tag & key
Remember to bring your entry tag and key. It seems like it would be the first thing you would do but arriving at store without these means you will not be able to access your unit. A good tip is to keep your entry tag in your car and not on your car keys so that you do not have to turn off your vehicle when you tag to gain access to the facility. If you lose your entry tag you can purchase a new one in store. To do this, please bring your ID and Rental Agreement. We will remove your old tag from our system and issue you with a new one instantly.
Another great tip is to purchase a “wordlock” from our stores. This lock allows you to spell a word on the lock and alleviates the need for keys.
Get your deposit back
Get your deposit back! Please remember when you no longer require storage to give us the appropriate ten (10) day notice in writing and to get confirmation of this from your on-site manager. Your debit order will continue and will not be returned without this notice.
When vacating your unit please leave it as you found it by removing all goods and debris. Any units that still have miscellaneous items will have the deposit retained. If you have given the correct notice.
If you are moving out and you require some assistance with transport, let us know. We have our own van to help with the move and we can recommend some excellent removals companies who we have great relationships with.
Remember that we are here to assist you. We take great pride in looking after your possessions and/or business items. Lastly, but most importantly, if you have any questions please do not hesitate to call your local store manager on 0861 18 18 18.
We love to hear from you and we are happy to help in any way we can.